Returns

Please note, Personalised items are NOT eligible for return or refund. Please make sure to double check spelling before placing your order. By the very individual nature of Personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.

 

Delivery

We will deliver the Products ordered by you to the address, which you provide when you place your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.

Dispatch times are product dependant, with each product page identifying the average time to dispatch.  Our normal working hours are Monday to Friday 10am – 5pm. We only dispatch orders during these times. All delivery and dispatch timescales quoted on the website do not include weekends and have been included as indicative timescales, actual timescales may differ due to events and conditions outside our control.

Whilst we make every effort to deliver goods as quickly as possible, we cannot guarantee delivery on a specific date unless the item has been upgraded to a guaranteed delivery service. We cannot accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries as ultimately this element of the service is provided not by us but our courier partners. Orders can not be cancelled once they have been placed unless we are notified within 1 hour of purchase.

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.

 

We reserve the right to request customer wait up to 40 working days from the date of despatch before replacing an undelivered item. Once again this is because we do not provide the delivery service therefore the responsibility of the order transfers to the courier or supply partner transporting your item.

If you wish to cancel your order, we must be notified within 1 hour of placing the order. However, you have the legal right to return your order within 7 days of it being received if faulty. Your right to cancel can be exercised by email (support@mamaslittletreasures.co.uk).

Returns and Exchange

Your rights to return the goods to us will not apply in the following circumstances: (a) Any products that we have made, personalised or customised specifically for you (for the avoidance of doubt this includes all clothing items as these are made to order). (b) Where, in our opinion, you have not taken reasonable care of goods whilst in your possession. (c) If you have made a spelling mistake on your order and it has been sent for production. (d) If you have selected an incorrect size.

If you return an item because of an error on our part, or because it is defective, we will happily provide either a replacement and/or refund the full value of the item and your costs in returning it to us.

The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.

We regret that postage and packing costs for unwanted items cannot be refunded.

Please note: * You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the contract. * The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery. Discounts If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. We will not honour any discount codes if they have not been applied before your order has been placed and confirmed.

This returns policy does not affect your statutory rights.

The address for returns can be found on your item’s shipping label.